Privacy Policy
1. Our responsibilities as a data collector
As the controller of your data, we take responsibility for
- Clearly explaining what data we collect and why.
- Providing you with control over whether your information is stored, updated, or deleted.
- Ensuring that your personal data is never shared or sold without your consent.
- Allowing you to request a copy of all personal data we hold about you.
- Keeping your information secure with strong technical and organisational security measures.
2. Information we collect
When you use our website or services, we may collect the following information such as
Contact information – name, phone number, email and address.
Order details – product purchases, shipping details, payment confirmations.
Payment information – securely managed by trusted third-party payment providers (we never store your card details).
Technical data – such as IP address, browser type, device details and cookies for analytics and personalisation.
Customer support information – any questions, feedback or complaints you share with us.
3. How we use your information
We use your personal data only for purposes that benefit you, such as,
- Processing and delivering your orders.
- Sending you updates about your purchases or deliveries.
- Assisting you with questions, returns or warranty issues.
- Making your shopping experience more personal with tailored suggestions.
- Improve our website UI and UX.
- Sharing relevant promotions and measuring how effective they are.
Access to your information is restricted only to authorized employees or trusted service providers who need it to do their job.
4. Use of cookies
Cookies are small files that help improve your browsing experience. At Aura Blinds & Wallpapers, we use cookies to:
- Keep your shopping cart and login sessions active.
- Understand visitor activity and their experience so we can improve the website.
- Remember preferences such as your language or location.
for advertising use through platforms such as Google and Facebook.
You can manage or disable cookies at any time in your browser settings. However, please note that doing so may affect the way some of the website features work.
5. Third-party services
To provide you with the best shopping experience, we sometimes rely on trusted third-parties
Payment – secure and encrypted transactions.
Shipping and delivery – ensuring your orders arrive safely and on time.
Advertising and analytics – platforms such as Google Ads and Facebook/Instagram to show you relevant offers.
These providers are contractually obliged to handle your data securely and only for the purposes we authorise. We never sell or trade your personal data.
6. Your rights
You always have the right, as a customer, to
- Get a copy of the information we have on you.
- Update or rectify your personal data.
- You can always choose not to receive marketing emails or SMS.
- Ask us to remove your personal information (also known as the “right to be forgotten”).
- Restrict or object to specific forms of data processing.
Please use the information at the end of this policy to get in touch with us if you would like to exercise any of these rights.
7. Keeping your data secure
We take data security seriously and use industry-standard practices, including
- SSL encryption for secure data transfer.
- Secure servers for storage.
- Access restrictions for sensitive data.
- Regular system monitoring and audits.
Your credit or debit card details are never stored on our servers. All payments are through secure, verified payment gateways.
8. Refunds, Updates, and support
Please visit our dedicated policy page for information on cancellations, refunds, and returns.
Please get in touch with us if you ever need to update your details or request that your account be deleted, and we’ll take care of it right away.